ORDER PROCESSING AND SHIPPING

Currently we use the following payment platforms for Credit, Debit and Gift cards.

 

No payment option available for residents in States that have banned kratom. None of these rules or restrictions are set by hermzdistribution.com

Peer to Peer (preferred):
You’ll receive an email with our information for the different payment platforms we use once you place an order.

Platforms used:

• Zelle (through your bank site/mobile app)
• Pop Money (through their app)
• Cash App (through their app. Use your credit card at no fee to you)

E-Check:
E-checks take up to 4 business days to clear on our end. We ship orders out only when payment has cleared. Example: You placed an order on Monday before 1 PM PST the estimated ship date would be Thursday.

or one reason or another traditional credit card processors including payment platforms such as PayPal do not allow kratom transactions. If a merchant is allowing traditional credit transactions, it’s a matter of time before they shut down. It is for this reason why we use alternative payment methods.

We have to offer our customers a platform that is stable and for the long term and without any risks to our customers and to us.

As in everything, any of the payment methods used, it becomes more easier.


Our preferred payment methods.

• Peer to Peer

Why? Payment is instant and orders ship same or next business day including Saturday.

• FLEX Pay

Why? Payment is instant and any credit, debit, or gift card can be used with no limits or fees to you. Most importantly, FLEX Pay platform is stable.

Route claim link and policies:

• File a claim, enter your email address, order number and follow the prompts.
• Route Package Protection Policies
• General Resolve Issues

ORDER PROCESSING AND SHIPPING

Shipments are made, same or next business day including Saturday, Monday through Saturday.

Monday through Friday shipping cut off time: 1 PM PST
Saturday cut off time: 11 AM PST
Sunday & Federal holidays: Closed

Instances of delayed shipping and delivery are rare but do happen.

Orders are shipped after e-check payment is cleared (as in paid). For example: Monday orders will ship on Thursday (estimated).

Due to COVID19 carriers may experience delays. All shipping times are estimates and in no way guaranteed by us.

• UPS Service Guarantee information.

We understand the frustration of shipments that are delayed can create and so we recommend that you plan your purchases ahead. Even tough most packages are delivered within their stated times some packages will experience delays.

We have teamed up with Route Shipping Protection to protect your purchase from being lost, stolen or damaged. This service is ON by default. If you turn it OFF then you presume all the risk of your order being stolen, lost or damaged. All claims will have to go through Route. No exceptions.

Route claim link and policies:

• File a claim, enter your email address, order number and follow the prompts.
• Route Package Protection Policies
• General Resolve Issues

You can now do the following through Your Orders/My Account page on Hermzdistribution.com

• Pay for an order
• View order details
• Track an order
• Leave a review
• Cancel an order
• File a claim

ABOUT KRATOM

Kratom, or Mitragyna Speciosa, is a tree native to countries such as: Malaysia, Myanmar, Papua New Guinea, and Thailand. It is best known for the leaves which distribute over 40 different psychoactive compounds. Farmers harvest Kratom leaves from these trees where they then begin the process of cultivation, drying, and crushing.

Kratom leaf is ground into a fine powder (or crushed if desired) to be consumed several different ways. Kratom is not currently approved by the FDA and several states have already banned this plant.

Kratom is legal in all but the States listed below: Orders from these areas are blocked.

  • Alabama
  • Arkansas
  • Indiana
  • Rhode Island
  • Vermont
  • Wisconsin

We hope this will change soon as some States are debating to lift the ban.